Effective Date: July 2026

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At Purpose Driven Access, we understand that schedules can change. We strive to work with our riders and families whenever possible while ensuring we can continue providing reliable transportation services.

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Cancellations & Rescheduling

If you need to cancel or reschedule a ride, please notify us as soon as possible.

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Late cancellations or missed scheduled rides may be subject to cancellation fees or forfeiture of prepaid service, depending on the circumstances and any applicable service agreement.

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Refunds

Refund requests are reviewed on a case-by-case basis.

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Approved refunds, if applicable, will be issued to the original payment method.

Transportation services that have already been provided are not eligible for refunds.

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No-Shows

If a rider is unavailable at the scheduled pickup location without prior notice, the ride may be considered a no-show.

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No-show fees may apply in accordance with your transportation agreement.

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Service Interruptions

Purpose Driven Access reserves the right to delay, reschedule, or cancel transportation services due to severe weather, unsafe road conditions, emergencies, vehicle issues, or other circumstances beyond our reasonable control.

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If transportation cannot be provided due to these circumstances, we will make every reasonable effort to notify you as soon as possible and discuss available options.

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Questions

If you have questions regarding cancellations or refunds, please contact us at:

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Purpose Driven Access
Email: info@purposedrivenaccess.com